Return & Refund Policy

Returns

For hygiene and safety reasons, candles that have been lit cannot be returned or refunded, except where the product arrives damaged or defective.

Unused and unlit candles may be eligible for return only with prior approval from CAPYLIGHT. Please contact us before sending any item back.

Damaged or Defective Items

If your order arrives damaged, defective, or broken, please email us at hello@capylight.com within 48 hours of delivery, mentioning your order number and providing a clear, continuous 360-degree unboxing video showing the unopened package, the opening process, and the condition of the product.

Claims submitted without the required unboxing video may be subject to further review.

Once the claim has been verified and approved, we will offer a replacement or a full refund, as applicable.

Refunds

Approved refunds will be initiated to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.